Independent stores vs dealerships for auto repair

Luxury and premium brands lead the rankings for new car franchisees, with Buick, Lincoln, Cadillac, Lexus, Porsche and Acura behind Tesla, in that order.

To be fair to the mechanics at the franchised dealerships, our respondents also reported being very satisfied with their repairs from top to bottom, despite ratings from independent stores.

Is it the best cafe, greens, or massage chairs that put premium dealerships at the top of the list? Not necessarily. There were also some disappointments with prestige brands.

The biggest complaint was about the cost of parts and labor. Mercedes-Benz drivers, in particular, were much happier with the price they paid in independent stores.

Jaguar dealers as well as Mini dealers who often share a drive service (and high prices) with an affiliated BMW dealer have also been criticized for the high prices.

But if you own a BMW, Porsche, or Volkswagen, bargain hunting for a mechanic might not pay off. Owners of these brands were also happy with the price paid at dealerships and independent stores. (To cut down on visits for necessary repairs with your next car, but be sure to check our car reliability ratings.)


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Sylvia F. Hernandez

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