Complaints mount against car dealership facing fines in several states, including Florida

JACKSONVILLE, Florida – There is an update from a News4JAX I-TEAM survey on automaker Carvana.

Local complaints are mounting against him after our investigation uncovered potential violations of state law earlier this week.

Several drivers have come forward claiming that they too have been waiting for more than six months for their title and registration, which should be provided to them in 30 days.

Carvana’s client Angela Herrin says she found herself in a horrible situation. She needs the Volkswagen Jetta she bought in May to get to her doctor’s appointments, but she can’t get her car repaired. She says her steering wheel and airbags have started to malfunction, which are usually very expensive repairs covered by her car’s warranty. But the car warranty refuses to pay for the repairs because, on paper, it says the car is not legally owned.

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I had three temporary tags. I’ve been pulled over four times, and my tax collector’s office told me I’m not supposed to drive my car on the road because the 30-day limit has passed, ”Herrin said.

Seven months after buying the Jetta from Carvana, Herrin says she still can’t drive the car she paid $ 21,000 for. Since May, she says, Carvana has issued her two temporary Florida license plates and one temporary Arizona license plate.

“It’s going month after month after month, and they tell me the paperwork is being processed,” Herrin said Friday. “And that’s eight months later, in December, and I still haven’t received my tag, but because, as I was told yesterday, it’s still being processed.”

According to the law of the Georgia Ministry of Revenue, a car dealership cannot issue an additional temporary operating permit, nor can the customer legally operate the vehicle with a temporary operating permit issued by an expired dealership.

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Florida law is similar. Auto dealers have up to 30 days after the vehicle has been sold to submit title and registration information to the Department of Motor Vehicles.

On the Florida Highway and Motor Vehicle Safety website, it states, “It is a violation of Florida statutes for a dealership to issue a second temporary Florida label.”

Herrin, whose husband is legally blind, says she needs her vehicle to get him to her doctor’s appointments and is more than frustrated.

“They treat me like someone on the street who gave them all this money and they were like thank you and didn’t care to do anything with it,” Herrin said.

Herrin isn’t the only Carvana customer I-TEAM spoke to on Friday. Two others say they were arrested by law enforcement for having an expired tag.

We reached out to the Florida Department of Highway Safety and Motor Vehicles and the Georgia Department of Revenue – who have this advice:

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  • Make sure you file a formal complaint with the agency for the state you are in. In Florida, it’s the FLHSMV. You can file a complaint with FLHSMV here. In Georgia, file a complaint with the Used Motor Vehicle Board through the Secretary of State’s website.
  • Be sure to keep a copy of this complaint with you in your vehicle (this way you can show it to the law enforcement officer, who may very well be aware of this growing issue).

  • You can also request that the Florida Department of Highway Safety and Motor Vehicles issue special permission for a temporary tag to you, while the issues with Carvana are being resolved.

Carvana has still not been able to provide News4JAX with an explanation as to why the company is having problems getting clients their titles and registrations over time due to COVID-19. The online auto retailer is on probation in Michigan, has been banned from selling cars for six months in Raleigh, North Carolina, and has previously been fined in Texas and Florida.

Copyright 2021 by WJXT News4Jax – All rights reserved.


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Sylvia F. Hernandez